Delivery

We will endeavour to ship all orders by the next working day after they are received.

Delivery Prices Per Order

UK: £1.50
Ireland: £3.00
Rest of the World: £10.00

The shipping total will be displayed in the Shopping Cart before you check out.

All orders are processed and delivered on working days only (Monday – Friday, excluding bank holidays).

Returns and Refunds

We are very happy to accept an item back for a refund within 14 calendar days from the day you receive your goods.

Kindly note, we can only accept an item back for return, if your item is in the same condition that you received it, unused.

Unfortunately, once an item has been used or not in the same condition that you received it, your purchase is no longer eligible for a refund.

To request a return, you can contact us at info@grangelodgecountryhouse.com. Kindly note, our refunds are not prepaid, therefore, there will be a postage fee.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@grangelodgecountryhouse.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

Should you wish to exchange an item, please contact us at info@grangelodgecountryhouse.com so that you can return the item you have. Once the return is accepted, you will be able to make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.